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What to Expect

The UF Pet Emergency Treatment Services clinic is committed to providing excellent patient care and client service. We provide the expertise of our board-certified veterinary specialists, staff veterinarians, and licensed veterinary technicians to uphold and maintain this high level of care. The service is staffed by experienced, compassionate professionals who are constantly monitoring and treating your pet with leading technology and techniques.

 

Triage

The goal of triage is to determine if there are any life-threatening problems that require immediate attention. The technician will ask you a few quick questions and quickly examine your pet. If a critical problem is found or anticipated, the technician will ask permission to take your pet to the treatment area for immediate examination and assessment by a clinician. He or she will quickly assess the situation and come to the exam room or lobby to talk with you about what needs to be done right away.

We know that this can be a stressful time and that you may be required to make decisions rapidly. Once your pet has been assessed, our clinician will discuss your pet’s condition and status, as well as any additional necessary treatment plans. We appreciate your patience and understanding if another patient is found to need attention before yours even though you may have arrived first. We know your time is valuable and will do everything possible to address your situation in a timely fashion.

Estimates & Payment

Every effort is made to discuss fees prior to and during treatment and hospitalization.

The expenses associated with emergency and specialized medical care are often a concern for families. Unless the medical condition warrants immediate, life-saving intervention, our goal is to provide you with an accurate treatment plan and financial estimate before beginning treatment. Due to the nature of some medical conditions however, it is not always possible to precisely predict the outcome or associated costs. If substantial deviation from the treatment plan becomes necessary, you will be informed by our staff and a new estimate of costs will be presented to you before new or additional measures are implemented.

Peace of Mind

Our Emergency Service is staffed by people who have pets themselves and understand the deep value of the human-animal bond. We recognize that having to use emergency services for your pet is stressful, and will work to keep you informed and to help you understand what is happening.

I am so grateful that this service has become available and wish to extend my deepest thanks to the fine, caring and compassionate professionals who make this place possible. I know that every procedure known to them was performed to save my precious yellow Labrador retriever and was performed with the utmost competence. Although she was not able to make a recovery, I know in my heart that their skills helped make her final moments as comfortable as possible.
I am forever grateful to this fine staff and would advise anyone in need to make use of these valuable services. It may save your pet’s life.

-Client, from a recent  letter to the Ocala Star Banner