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FAQs

What are the hours of operation?

The hospital is open to receive patients from 5 pm to 8 am M-F, and all day on weekends and holidays.

What types of payment are accepted at the PETS Emergency clinic?

For your convenience we accept cash, checks, MasterCard, Visa, Discover, American Express and Care Credit. Individuals other than the owner admitting an animal must provide written treatment authorization signed by the owner or be able to assume financial responsibility for the total cost of the visit. Accurate estimates can only be given after the animal is examined.  Fees for emergency visits are to be paid in full at the time of service.  See more information about UF Veterinary Hospitals Financial Services Office.

May I pre-register my pet?

Yes, pre-registering your pet will save precious time in an emergency.  Another benefit is that registering your pet at least one day ahead of the time of your first visit will save you the registration fee.  You may pre-register your pet in person or using our online pre-registration form.

How do I receive a copy of my pet’s medical record?

You will get a printout when you leave the hospital and it will also be faxed to your veterinarian.

What is Veterinary Emergency and Critical Care?

Veterinary Emergency and Critical Care is a veterinary specialty that could save your pet’s life! A specialist in emergency and critical care is a specially trained veterinarian who is dedicated to treating life-threatening conditions. An ACVECC Diplomate is a graduate of a College of Veterinary Medicine with an additional 3 to 5 years of advanced training in emergency and critical care medicine and surgery. An ACVECC Diplomate provides primary case management or supervision and guidance of the emergency doctors in the evaluation, specialized monitoring, and intensive care of critical ill and injured pets.

If your pet should become injured or suddenly develop an acute, life threatening disease, he or she will need prompt emergency care. In addition to requiring initial emergency treatment, many days may be needed for the disease process to run its course before recovery occurs. During this time, close monitoring and life support measures in the intensive care unit (ICU) may be needed. A vigilant team led by a veterinarian who is specialty trained in emergency and critical care will improve the quality of care your pet receives during this crucial time, improving his or her chance for a good outcome

How do I know if my pet needs a specialist veterinarian in Emergency and Critical Care?

Any pet that is seriously ill might benefit from this type of care. Animals that have sustained trauma or bite wounds are an obvious example, but a number of other problems are commonly treated. The following is a sampling of the type of patients that routinely benefit from care by an emergency trained veterinarian:

  • Trauma patients, including those hit by cars, bite, bullet, knife or burn injuries
  • Any animal that is having trouble breathing
  • Animals that need a blood transfusion
  • Any patient that is in shock (signs of shock can include weakness, pale mucous membranes in their mouth, cold extremities, and an abnormal heart rate)
  • Animals that are having trouble urinating, or are not producing urine
  • Dogs and cats that need specialized nutritional support because they are unwilling or unable to eat on their own
  • Animals in which an abnormal heart rhythm is causing problems
  • Animals with life-threatening neurologic disease such as coma or severe seizures that are not responding to medications
  • Patients that have had surgery and are not recovering well from anesthesia or are having trouble in the first few post-operative days